Olark
Real-Time Customer Connections, Simplified
The Mission
Olark set out to make customer support simple and effective through live chat. Our role was to enhance the product's usability while reinforcing the brand’s approachable, professional feel. We refreshed their visual identity and optimised their platform for both web and mobile, delivering a user experience that makes connecting with customers easy.
The Breakthrough:
Olark Chatbox
Olark Chatbox
Our chatbox redesign allowed for seamless integration on websites while focusing on accessibility and ease-of-use. Users could effortlessly engage with support teams, reinforcing Olark’s commitment to simple, reliable customer interaction.
The Canvas:
Olark’s Website
Olark’s Website
We gave Olark’s website a fresh, user-friendly interface that reflected the platform’s simplicity and power. The streamlined layout made it easy for businesses to adopt the live chat solution, helping them better serve their customers.
The Mobility:
Olark’s Mobile
Olark’s Mobile
Our design for Olark’s mobile experience ensured a smooth, intuitive chat interaction across devices. By keeping the mobile interface simple yet effective, we helped Olark extend their solution to customers wherever they are.
The Artwork:
Illustrative Narratives
Illustrative Narratives
We created approachable illustrations that helped tell Olark’s story while keeping the focus on functionality. These visuals struck the perfect balance between playful and professional, making the platform feel friendly without losing its reliability.
The Details:
Iconset
Iconset
We designed a set of clean, modern icons that reinforced Olark’s visual identity. These icons were crafted to be simple and effective, improving the overall user experience while keeping consistency across the platform.
The Campaign:
Marketing and Brand Collateral
Marketing and Brand Collateral
Beyond the digital space, we helped Olark extend their presence with branded merchandise and collateral. These assets provided a cohesive brand experience, helping Olark maintain a strong identity across all touchpoints.
Final Words
Our partnership with Olark helped strengthen their brand and improve their product’s usability, enabling them to deliver top-tier customer support. We’re proud to have contributed to a solution that continues to make customer interactions easier.
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